Refund policy

We want you in the right lens. If something is not right, here is exactly how it works. Short version: we accept returns for 30 days, and in most cases we refund you without asking you to ship anything back.

Do we accept returns?

Yes. You have 30 days from the day your order is delivered to request a return or refund, for any reason.

You usually do not need to ship anything back

International return shipping often costs more than the product itself, so for most approved requests we simply refund you and you keep the item. We may ask for the item back in specific cases, for example a high value order or a suspected fault we need to inspect. If we do, we send you a prepaid return label at our cost, so a return never costs you anything.

How to request a refund

Email contact@saetto.com with your order number and a short description of the problem. If the item arrived damaged, faulty or is not what you ordered, attach a photo.
We reply within 2 business days confirming your refund or replacement, and telling you whether we need the item back.
That is it. No forms, no restocking fee.

When you get your money back

Once your request is approved, the refund is issued to your original payment method within 5 business days. Your bank or card issuer may take a further 5 to 10 business days to show it on your statement. If a return was requested, the 5 business days start when the item reaches us.

Damaged, faulty or wrong item

Inspect your order as soon as it arrives. Email contact@saetto.com within 7 days of delivery with your order number and photos. Your choice: a free replacement or a full refund including shipping. You do not send the damaged item back.

Replacements and lens swaps

Want a different frame, colour or lens instead of a refund? Say so in your email and we ship the replacement at no extra cost. Any price difference is refunded or charged at cost.

Cancelling an order

Orders can be cancelled for a full refund at any time before dispatch. We process orders within 1 to 2 business days, so email us as soon as you can. After dispatch, the 30 day policy above applies.

What is not covered

Gift cards. Normal wear such as scratches from use, and damage caused by accident, misuse or improper cleaning, are also not covered. Everything else in our catalog is covered by the 30 day policy above.

European Union and United Kingdom

If your order is delivered in the EU or the UK you may withdraw from your purchase within 14 days of delivery, for any reason and with no justification required, in addition to the 30 day window above.